FAQs

ORDERING

1. Can I edit or cancel an order after it has been placed

Because we aim to provide efficient service and delivery, orders are processed as quickly as possible. Therefore, orders may not be able to be changed once they are placed. If you do need to modify or cancel an order, please contact us as quickly as possible via fanpages, or at dykeycap@gmail.com

2. Can I edit or cancel an order after it has been placed

Credit cards are charged at the time of order processing.

SHIPPING

1. How long will it take to receive my order?

We begin processing your order as soon as it is received. Please note that due to COVID-19 we are taking extra precautions in our distribution center, so orders may take longer than usual. Estimate shipping date varies depending on each product. It is written on every product page on our website.
We process orders on business days, which are Monday through Friday, Eastern Standard-Times. We exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. The majority of orders are produced and shipped within 7-15 business days. The processing time for custom orders such as Pokemon keycaps, custom wrist rest is 3 – 4 weeks. Shipping takes over 8-20 days on average during COVID-19, depending on your location.
Note: The estimated shipping date on our webpage is the date when the parcel will be shipped out.

2. What shipping options are available?

The shipping option is determined by the destination zone. Orders are shipped via USPS (the US), Auspost (Australia) or Royal Mail, Singapore post, Bpost (the EU, UK, Canada, and other countries).

3. How can I track my order?

When your order is shipped out, we will update a tracking code via email so that you can stay up-to-date with your order status.
To track an item, go to HERE and enter your Order ID and the email address you used to place the order. If you can’t find this info—or want to learn more about this process, please email us at Dykeycap@gmail.com.

4. Do you offer Saturday delivery?

We do not offer Saturday as a specific shipping option, but as we ship USPS, it is possible to receive deliveries on Saturday.

5. My order didn’t arrive when it was supposed to. What should I do?

While shipping carriers will make every effort possible to ensure that packages meet their delivery dates, unforeseen weather can cause unexpected delays in delivery. In addition, during holidays, estimated delivery times might be longer than usual. If your delivery did not arrive when expected, please send an email to Dykeycap@gmail.com. and we will gladly assist.

Please review our Shipping Policy for more information.

RETURNS

What is Dykeycap Returns & exchanges policy?

We do not accept returns or exchanges unless the item you purchased is defective by the production process.

For additional information on returns, please email us at Dykeycap@gmail.com.

Please review REFUND AND RETURN POLICY for more information.

PRICING

1. Do I need to pay customs or import duties?

Yes. It depends on your local customs policy. You are responsible for paying customs or taxes, duties and tariffs (if any) that your country may assign to you.

Note: If the parcel is returned or transferred to the local over-good facility because of the unpaid import duties, Dykeycap won’t take responsibility for the parcel. We may not give the refund for such reason.

2. What payments do you accept?

We accept:
(1) Paypal
(2) Visa Credit/Debit Card

FAQs

ORDERING

SHIPPING

RETURNS

PRICING

COMPANY INFORMATION